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Crisis at Christmas IT Support
Teams Training

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Advice Volunteers

As a Advice volunteer at one of the centres, you will be part of three teams:
Crisis at Christmas 2023
the Centre you are volunteering at
Information, Advice, Guidance - 2023
You can always find Wikimas (this crisis at christmas wiki) through the tab within the General channel of Crisis at Christmas 2023 team - please take the time to look through this as it contains lots of useful information info - for example, centre information,
IT manual
(how to work printers, shared mailboxes etc) and in the
advice pages
!
Shared inbox - <centre>.advice@crisis.christmas
What platform and channel to use and when :
When you are communicating about advice at your specific centre only, use Advice & Guest Welfare channel in <Centre> - 2023 group
When you are communicating about advice across centres , use General channel in Information, Advice, Guidance - 2023 group
When you are communicating with Ops and other warehouse volunteers, use the relevant <Centre> & Ops channel in Crisis at Christmas 2023 team
When you are contacting external people/organisations, please use the shared centre advice mailbox

Teams & Channels

Crisis at Christmas 2023 team

Every person who has access to a account should have access to the Crisis at Christmas 2023 teams channel.
Channel
Purpose
Tabs
1
General
For general messages that can be seen by any volunteer with a crisis.christmas account
Wikimas
2
<Centre and Ops>
If centres want to contact Ops team, you should use this channel
3
IT Helpdesk
If you want to reach IT Support Centre for quick questions
4
Documents and Forms
All project wider documents and forms
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<Centre> - 2023 team

Each centre has its own dedicated team
Channel
Purpose
Tab
1
General
For discussion that are relevant to volunteers for given centre and document storage
Wiki, Centre Email, Centre info, Shift book
2
Activities and Salon
Activities and Entertainment discussions within that centre
3
Advice and Guest Welfare
Advice services and guest welfare discussions within that centre
Advice email
4
Notifications (Advice)
Notifications for Advice volunteers (such as new emails for the advice shared mailbox) will appear here
5
Notifications (Centre)
Notifications for Shift Office Coordinators (such as new emails for the hotel shared mailbox and new all-centre Guest exclusions) will appear here
There are no rows in this table
Other tabs:
Centre info - Useful information about the Centre and its surroundings (e.g. pharmacies, laundries, police)
Shift Book - A log book to record events at the Centre floor

Information, Advice, Guidance - 2023 team

Information, Advice, Guidance team have their own dedicated team
Channel
Purpose
Tab
1
General
For messages that are relevant to advice across multiple centres
There are no rows in this table

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