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Crisis at Christmas IT Support
Teams Training

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Ops Volunteers

As an Ops volunteer, you will be part of three teams:
Crisis at Christmas 2023
Ops - 2023
Warehouse - 2023.
You can always find Wikimas (this crisis at christmas wiki) through the tab within the General channel of Crisis at Christmas 2023 team - please take the time to look through this as it contains lots of useful information info - for example, centre information,
IT manual
(how to work printers, shared mailboxes etc) and in the
operations
section (incident management and forms)
Shared inboxes -
What platform and channel to use and when :
When you are communicating with other Ops volunteers , use General channel in Ops - 2023 team
When you are communicating with volunteers at the centres, use the relevant <Centre> & Ops channel in Crisis at Christmas 2023 team
When you are communicating with other warehouse volunteers, use General channel in Warehouse - 2023 team
When you are contacting external people/organisations, please use the ops shared ops mailbox

Crisis at Christmas 2023 team

Every person who has access to a account should have access to the Crisis at Christmas 2023 teams channel.
Channel
Purpose
Tabs
1
General
For general messages that can be seen by any volunteer with a crisis.christmas account
Wikimas
2
<Centre and Ops>
If centres want to contact Ops team, they should use this channel
3
IT Helpdesk
If you want to reach IT Support Centre for quick questions
4
Documents and Forms
All project wider documents and forms
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Ops- 2023 team

Operations team have their own dedicated team
Channel
Purpose
Tabs
1
General
For messages/discussion that can be seen by operations volunteers
Wiki, Shift Book, Ops Email, Edit Forms, Service & Maintenance, Restock backend
2
Notifications (Ops)
Notifications for Operations volunteers (such as new emails for the ops shared mailbox) will appear here
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Other tabs:
Edit Forms - Create and edit new Forms - more info on
Forms
Service & Maintenance
Restock - Request tracker for stock movements from Centres - more info can be found
in Restock page

Warehouse - 2023 team

All Warehouse volunteers (Transport, Catering and Healthcare) are part of this group. Plus Ops volunteers also have access and will use the General channel to coordinate and communicate on any shared requests or issues.
Channel
Purpose
Tabs
1
General
All warehouse affairs, shared with Catering, Transport, Healthcare Ops and other warehouse-based volunteers
2
Transport
On-topic discussion related to Transport; link to CCPanel and document storage (for Transport view only)
Transport Email
3
Notifications (Warehouse)
Notifications channel for emails coming into transport@crisis.christmas shared mailbox
There are no rows in this table


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